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Domino Pads Frequently Asked Questions
 

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 Sizing I Shipping & Returns I Ordering I Care & MaterialsI General Pad Info

 

Sizing


How many pads will I need?

How many pads you will need will greatly depend on your own 'flow' as well as what absorbencies you choose. It will also depend on how often you do laundry. In other words it really varies by user. 

Many customers have told us that our heavy absorbency pads hold more than reusable pads from other brands so you may be able to use fewer pads. 

It's always best to just buy a few in different absorbencies (check out the variety pack!) to get an idea of what works well for you before buying a whole stash.

A stash of about a dozen pads works well for most people.


I am 4'2"/6'5" - what size should I order?

Domino Pads are currently available in 3 size ranges: petite, regular, and long (plus). Please see the descriptions of these sizes on the 'About Domino Pads' page to evaluate which may best fit your needs. If you are in between sizes it may be best to order just one of each and see which you like better. We also have a video available on this subject in our Video Library.
Interested in what other customers say about sizing? Check out the discussion on this topic in our Forum!


 

Shipping & Returns


Do you ship to Canada/Australia/Mars/etc.?

Yes! We gladly ship anywhere you'd like us to.

As long as you have an address you can receive our products . Please note: Your Paypal Address and your Shipping Address must match. Here are instructions for changeing your address in PayPal, should you choose to have your order send to a different address. If you have problems changeing it in PayPal, please contact me via email to inform me which address you want used. If I do not hear from you, your address in PayPal is your default shipping address.


As an International Customer, How can I save on Shipping/Customs Fees/Time?

We are always happy to expand our group of retailers. If you have a favorite store in your country, please suggest carrying Domino Pads to them!

You can find a listing of current retailers in the US, Canada and Overseas here.


How are shipping charges calculated?

Shipping charges are calculated by the shopping cart software based on weight and location. Most of the time this system is very accurate and reflects actual shipping cost only. We do not aim to make a profit on shipping charges. At times shipping cost is overestimated by the system. This is especially likely if you purchase numerous single items since the shopping cart would assume each item is packaged individually adding to item weight. If estimated shipping charges significantly exceed actual shipping, we will gladly issue a refund.


Do you have any kind of warranty?

Yes. We have a lifetime snap warranty. If your snap comes off, send it back and we will replace it for free.


Do you accept returns?

Due to the personal nature of our products we can generally not accept returns. If you have a specific concern please contact us and we will be glad to work something out with you.


Ordering


Can I call my order in by phone?

We currently are not able to accept credit cards by phone. Credit card processing is of course available online through our website.


How quickly will I get my order?

Since our pads are highly customizable they are made to order. Turnaround time is generally 14 days or less. The turnaround time starts when payment is received (PayPal transaction is completed or check/Money order has been received and has cleared.)

I will send you an email notification before I ship with tracking info. If you do not hear from me within 14 days of ordering, please contact me. Please allow more time for larger wholesale orders - approximately 3-4 weeks.

If you order includes NO custom made items such as pads, the target turnaround for in-stock items is 3 days or less.
Please remember: turnaround time is separate from shipping time


Do you accept co-op orders?

Our new shopping cart is set to apply a 10% discount to any pad order of 10 or more individual pads. Orders for 20 individual pads or more receive a 15% discount. There is no upper limit in regards to this discount (20 pads/30 pads/40 pads... same discount). The order will be shipped all to one address. The discount does not apply to already discounted package deals.

Buy them all for yourself or share the order with your friends.

The co-op organizer also gets one free pad!


Do you accept wholesale orders?

Yes! Please email me using the CONTACT tab at the top of this page for our wholesale terms. 


Care & Materials


How do I care for them?

Care instructions can be found here.


Why are Domino PadsTM only available in black?

Malden Mills manufactures Wind Pro in many different textures and colors. The texture we are looking for is a very thin fleece with a low profile in a color that continues to be available. This provides consistency for our customers.

The black Wind Pro is guaranteed to be available and has the perfect lightweight and low profile weave for our pads. You can order one pad today and order more 6 months from now knowing the quality and texture are exactly the same.


Do Domino PadsTM come in prints?

No. Neither the fleece nor the bamboo velour are available in prints however hand dyed bamboo velour is available.


Why should I choose Domino PadsTM?

The decision which pad works best for you is a very personal one. Domino Pads' design has evolved over time and is unique both in choice of materials as well as construction. 

The materials used in Domino PadsTM are more expensive than many others but are superior in performance and comfort. For example 1 yard of Wind Pro costs nearly $20 versus $6 of Joann's type fleece but Wind Pro by far exceeds strength and leak-resistant capabilities of other fleeces while at the same time being ultra thin and less bulky. A great pad is a joy to own and use for years to come. 

We do not offer cheap pads cheaply - We offer a pad made with outstanding materials and craftsmanship at the best price possible. 

Domino Pads is currently the top rated pad on The DiaperPin.


Do you use natural dyes to dye the bamboo velour?

We initially investigated the option to use natural dyes but decided against them because of the mordant necessary to make the natural dyes last.
I use synthetic Procion dyes which require only Soda Ash as the fixative.
Some additional info on natural dyes can be found here: http://www.pburch.net/dyeing/naturaldyes.shtml.
All of our pads are of course still available in natural/un-dyed.

How long will my Domino PadsTM last?

I don't know! My first pair is only about 5 years old and still looks great. Like any other garment, frequency of wear and care will influence how they hold up.


Can I use Domino PadsTM for incontinence?

Yes! Domino PadsTM are very absorbent and work great for mild to moderate incontinence problems. Sneeze and laugh as much as you want to!


Are the fabrics you use organic/biodegradable/recyclable?

All bamboo fabrics are blends of bamboo and organic cotton. 

Bamboo velour has a small percentage of synthetic fiber (2 percent) for durability.

Wind Pro is not biodegradable however it can be recycled as polyester where available.

We have investigated the option of using washable wool as an alternative to WindPro but there currently are no resin-free washable wool materials available on the market. 

The majority of washable wool is made washable by covering the fibers with a synthetic resin which is of course not really desirable for customers choosing wool because they want natural materials. 

At this point we are happy to offer pads completely free of animal products


What materials are the soaker layers made out of?

All of the soaker layers are made of various bamboo blend fabric. In general bamboo blend fabrics (like bamboo fleece and bamboo terry) refers to a combination of bamboo and cotton but as you can see above some bamboo blends also contain synthetic fibers. We no not use any hemp in our pads (for more info please see the 'About Domino PadsTM' page)


Do you make reusable pads to wear with thongs?

YES! We are now offering Domino PadsTM thong liners


General Pad Info


How does the cost of disposables compare to that of reusables?

As a general rule reusable pads replace disposables at a rate of 1 to 110 - meaning an ordinary reusable pad replaces around 110 disposables. Keep in mind though that we use WindPro instead of PUL and Bamboo instead of cotton. Both of those materials wear much better over time. The WindPro doesn't break down like the plastic film in PUL and the bamboo doesn't pill like cotton flannel. I still have my pads I made 6 years ago and really can't see a difference in the materials to those I made 6 months ago. 

I would say a reusable pad made from higher quality materials could easily replace disposables at a rate of 1 to 140. Maybe more. I just haven't owned them long enough to see when one of our pads would wear down! lol


I've never used reusable pads before. Why should I?

U.S. women landfill or incinerate 11.3 billion disposable menstrual products per year. 

Reusable menstrual products are not just better for the planet but also are more comfortable to wear. Many women report shorter, milder periods once they discontinue the use of disposable menstrual products that have been bleached and contain synthetic gelling crystals. For a very informative article about what is lurking in your disposable menstrual products please click here.